An AI receptionist built into your phone system.
VoxaLink answers your business number with an AI agent that books appointments, takes messages and passes callers to your team. The agent, your extensions, queues and voicemail all run on the same cloud phone system.
Answer on the SIP desk phones you already have, in a web browser, or on the VoxaLink app for iOS and Android.
Follow a call
One call, from ring to follow-up.
Scroll to follow it. Each stop is something the agent does on a real call, and each one is a setting you control in the Studio.
STOP 01 · ANSWER LINE
Your number rings
A number you order in the portal, or one you already own. Your dial plan sends the call to the agent, a ring group, a queue or an auto attendant. The agent is one more destination on the same phone system.
STOP 02 · ANSWER LINE
Answered straight away
No hold music. The agent picks up in the voice you chose and says the call is recorded when you have recording on.
STOP 03 · EVERY LINE
Works out what the caller needs
Everything the agent handles is a row in its playbook. Each row is one of six actions, and the caller's words decide which line they take next.
STOP 04 · ANSWER LINE
Answers from your knowledge
Paste text, upload PDF, DOCX, TXT or Markdown, or import pages from your help centre. The agent answers from that, and follows your off-scope rule when a question falls outside it.
STOP 05 · BOOKING LINE
Books into your real calendar
Connect Google Calendar or Microsoft Outlook. The agent checks what is actually free, books the slot as confirmed or tentative, and can let callers look up, cancel or reschedule a booking later.
STOP 06 · SMS LINE
Texts a confirmation
Sent from your own SMS-capable number. Booking confirmations, a receipt for a message, or a text the caller asks for during the call. Your team replies from the mobile app.
STOP 07 · TRANSFER LINE
Hands over to a person
Ask for a person and the agent transfers to the destination you chose. That rule is always on. Topics you flag go straight to a human as well.
STOP 08 · ANSWER LINE
Logged, recorded, summarised
Every call lands in Call Analytics with the recording, a transcript and an AI summary. Recording can be off, on, transcribed, or key moments only, with a spoken notice you write yourself.
Voice Agent Studio
Set up like a form.
Not a flowchart.
Pick a starting point for your kind of business, then tune the agent moment by moment: how it greets, what it handles, what it knows, your hours, when it escalates. The Studio turns those settings into the call flow. You never wire up a node.
Ellis, the built-in assistant, can draft the greeting, what the agent handles and your hours from a description of the business, and suggests improvements. Everything it proposes is staged for you to review and save. It never publishes on its own.
Guardrails
Rules you set. Fallbacks that are always there.
The phone system
A complete phone system under the agent.
The agent transfers into the same directory, ring groups and queues your team uses every day, and every call it takes shows up in the same call log.
Phones, browser, apps
Answer on whatever you already use.
A Yealink on the front desk, a browser tab in the back office, the app in a van. Each person picks, and they all sit on the same account.
COMING SOON
Window 9:00–17:00 · 4 at a time · 2 retries · est. $0.02 per call
Outbound line
The same agent, calling out.
Upload a CSV, map the columns, choose a call window and how many calls run at once. A preflight counts opt-outs, invalid numbers and duplicates and estimates the cost before anything dials. Then watch it run.
Outbound agents verify they are speaking to the right person before sharing anything private, and every campaign needs a consent attestation before it launches.
The voice behind the agent
Three of the biggest AI labs. You pick.
Every VoxaLink agent runs on Google Gemini, OpenAI Realtime or xAI Grok. Not a voice model cooked up in a back room. Pick the lab per agent, and when a lab ships a better model, you get it without rebuilding anything.
Switch labs from a menu. Your settings, knowledge and rules carry over unchanged. Each lab is switched on per account.
Resellers and agencies
Sell it under your own brand.
Your logo and accent colour on the portal and on every invoice. Your customers log in at your own domain. Your retail prices, paid straight into your Stripe account.
Become a reseller
Questions
Frequently asked.
Do I have to build a call flow?+
No. You pick a template, then work through plain settings: greeting, what the agent handles, knowledge, hours, escalations. The Studio generates the call flow from those and shows it to you as a read-only map. There is no canvas to wire up.
Can I hear it before customers do?+
Yes. Publish the agent, then dial its internal number from any extension on your account. Outbound agents have a consent-gated test call in their settings. While you edit, a sample transcript follows your changes.
How does appointment booking work?+
Connect Google Calendar or Microsoft Outlook in Settings. The agent reads real availability, books the slot as confirmed or tentative, and can text the caller a confirmation. You can also let callers look up, cancel or reschedule an appointment over the phone.
What Google or Microsoft account data does VoxaLink access, and why?+
Only your calendar, and only after you explicitly connect it from your VoxaLink settings. With your permission, VoxaLink reads your calendar availability to find open appointment times and creates or updates the appointment events your AI agent books for callers during a call. We do not access your email, contacts or files, and we never sell your data. VoxaLink's use of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements. See our Privacy Policy for details.
What do we answer calls on?+
Whatever suits each person. Yealink and other standard SIP desk phones register to your account, a modern web browser works with nothing installed, and the VoxaLink app runs on iOS and Android. Your account admin adds each team member.
What happens to recordings and transcripts?+
You choose the recording mode per agent, including off. Recordings, transcripts and summaries live in your account's Call Analytics. See our Privacy Policy and Terms for how data is handled.